INDIA INX

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Investor Charter
1.Vision and Mission statement for Investors
  • Vision

    To provide a safe, equitable, transparent and trusted platform for investors to participate across asset classes with highest standards of integrity for investors.

  • Mission
    • To provide transparent, equitable and reliable markets with timely and accurate information dissemination for investors.
    • To provide the highest standards of investor education, investor awareness and investor protection and timely services.
    • To create a robust mechanism that ensures regulated entities act with integrity, accountability, and in the best interests of financial consumers.
    • To ensure fair and equitable treatment to financial consumers.
    • To ensure responsible business conduct by regulated entities.
    • To continuously foster financial awareness and education
    • To ensure that financial consumers are made aware of risks involved before making investment decisions.
    • To ensure confidentiality of personal data in accordance with the applicable laws.
    • To benchmark financial consumer related procedures to global standards valuing consumer’s time and cost.
    • To facilitate timely and effective grievance redressal mechanisms.
2.Business transacted by the exchange w.r.t investors

The exchange facilitates various products for investors to participate across asset classes viz Equity Derivatives, Commodity Derivatives, Currency Derivatives, Bonds, etc. More details are available on the website:

https://www.indiainx.com/

3.Grievance redressal mechanism:

Mode of filing the complaints:

Investors can fill the Grievance Form and submit along with all relevant supporting documents as per details available on the link.

https://www.indiainx.com/static/Investor_Grievance.aspx

4.Rights and Obligations of investors:

Rights of Investors:
  • Get a copy of KYC and other documents executed
  • Get Unique Client Code (UCC) allotted
  • To place order on complying with the norms agreed to with the broker dealers
  • Receive various SMS, emails and information from broker dealers regarding trade confirmations
  • Get Contract notes for trades executed from the broker dealer as per the applicable regulatory requirements
  • Receive funds and securities / commodities on time
  • Receive statement of accounts from broker dealer as per the applicable regulatory requirements
  • Settlement of accounts as per terms of agreement
  • Get the details of Principal Officer/Compliance Officer/Designated Directors of the broker dealer
  • Get information of all the businesses done by the broker dealer
  • To receive all benefits/ material information declared for the investors by the Company.
  • Fair and equitable treatment by regulated entities.
  • Quality of services that meet global benchmarks.
  • Clear, accurate and timely information about financial products and financial services, including information about associated risks, costs and terms & conditions.
  • Receipt of all benefits pursuant to corporate actions declared by the issuer in a timely manner.
  • Receipt of all documents related to transactions within the timelines specified in the regulations, circulars, or guidelines notified by Exchange/Broker Dealer/IFSCA.
  • Freedom of choice of regulated entities and right to exit a product or change a regulated entity under fair and transparent terms.
  • Receipt of prompt response from regulated entities, in respect of any queries relating to the products or services offered by them
  • Receipt of amounts due in a timely manner along with details of various charges deducted by the regulated entity or banks associated with the transaction.
  • Convenient and secure online digital services by regulated entities, including onboarding and transaction facilities.
  • Fair, transparent and timely redressal of grievances
  • Seek information from regulated entities about potential conflicts of interests, if any, relating to the services offered by them.
Obligations of the Investors:
  • Execute Know Your Client (KYC) documents and provide supporting documents
  • Understand the voluntary conditions being agreed with the broker dealer before signing the Account opening form
  • Understand the rights given to the broker dealer
  • Read Risk Disclosure Document carefully
  • Carefully consider all investment risks, fees and/or other factors explained in these documents
  • Understand the product and operational framework and deadlines related to various Trading and Clearing & Settlement processes.
  • Be fully responsible for investment decisions
  • Keep contact details viz Mobile number / Email ID updated with the broker dealer and Depository Participant
  • Verify details of trades and approach relevant authority for any discrepancies immediately
  • Verify bank account and DP account statement for funds and securities / commodities movement
  • Review contract notes and statement of account
  • Thoroughly read and retain monthly account statements, confirmations and any other information you receive about your investment transactions
  • Pay margins
  • Pay funds and securities / commodities for settlement on time
  • Pay brokerage/statutory levies as agreed to broker dealer for their trading
  • Obtain receipt for collaterals deposited with the Member towards margins
  • Take up complaint within reasonable time
  • Complaint to be supported by appropriate documents
  • When additional information is called for, provide the same
  • To participate in resolution meetings
  • Transact or engage with IFSCA regulated entities only. Check IFSCA Directory available on the website.
  • Deal in financial products and services responsibly and avoid speculative or risky investment decisions without understanding the associated risks.
  • Beware of financial scams including on social media.
  • Familiarise yourself with the grievance redressal mechanism.
  • Provide necessary documents and full, factual information as required under applicable laws.

5.Dos and Don’ts – for Financial Consumers

Do’s of Investing:
  • Deal only with registered intermediaries - check the registration certificate of the intermediary you are dealing with. It allows recourse to regulatory action.
  • Read all documents viz. Rights and Obligations, Risk Disclosure Document, Policy and Procedure document of the broker dealer.
  • Be informed about brokerage, commissions, fees, other charges levied by broker dealer
  • Read, understand and then sign the voluntary clauses
  • Check for all conditions that have been agreed and accepted from your end
  • Ensure to fill all the required details in “Account Opening Form” / Know Your Client Form (KYC) by yourself and receive duly signed copy of your ‘KYC’ documents from your broker dealer. Always keep your contact details viz Mobile number / Email ID updated with the broker dealer. You may take up the matter with broker dealer / Exchange if you are not receiving the messages from Exchange.
  • Ensure that pay-out of funds/securities is received in your account within time.
  • Check the website of IFSCA/Exchanges regularly for information on regulatory developments.
  • Report any suspicious activity immediately to Regulator
  • Make payments only through the banking channel and issue cheque in favour of broker dealer only
  • To be updated regarding the settlement of trades agreement executed with the broker dealer
  • Update your contact details such as email id and mobile no. upon any change, immediately with broker dealer
  • If in doubt, revoke any authorization given by you at any time.
  • Beware of fixed/guaranteed returns schemes.
  • Attend various Investor Awareness Programs held by IFSCA / Exchanges for awareness of various changes in the markets.
  • Beware of financial scams including on social media.
Don’ts of Investing:
  • Don’t share password (internet account) with anyone.
  • Don’t transfer funds/securities, for the purposes of trading to anyone other than a registered broker dealer with IFSCA.
  • Don't ignore any emails/SMSs received with regards to trades done by you from the Exchange. Verify the same with the Contract notes/Statement of accounts received from your broker dealer and report discrepancy, if any, to your broker in writing immediately and if the broker dealer does not respond, with the Exchange.
  • Don’t keep funds / securities idle with the broker dealer.
  • Don’t fall prey to fraudsters sending emails and SMSs luring to trade in stocks/ Securities promising huge profits.
  • Don’t make cash payments while dealing in any financial product and services in the IFSC.
  • Don’t sign blank forms or rely on verbal promises from agents or service providers.
  • Don’t fall for schemes or apps promising unrealistic returns.
  • Don’t fall for misleading advertisements which may be false, exaggerated, misleading, deceptive or based on assumptions.
  • Don’t give consent for usage of data or personal information for any unauthorized activity.
  • Don’t deal with unauthorised persons.